Responsible Gaming
at pojk
pojk is deeply committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Gambling should always be a form of entertainment — never a source of financial hardship or emotional distress. This page outlines the tools, resources, and policies we have in place to help you stay in control.
Important Notice: pojk is strictly a platform for adults aged 21 years and above. If you or someone you know is experiencing difficulties related to gambling — including loss of control over spending, time, or emotional wellbeing — please stop playing immediately and reach out to our support team at [email protected]. Help is available 24 hours a day, 7 days a week. Gambling should never be seen as a way to recover financial losses or to solve money problems.
Our Commitment to Safe Play
At pojk, responsible gaming is not simply a compliance requirement — it is a core value that shapes how we design every aspect of our platform. We believe that when players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh choose pojk, they deserve an environment where entertainment comes first and potential harm is actively minimised.
We have invested in a range of practical tools that give players direct control over how they engage with our casino games, sports betting markets, and slots. These include deposit limits, session time reminders, cooling-off periods, and full self-exclusion options. Every tool described on this page is available free of charge to all registered pojk players, and our support team can activate any restriction on your behalf within minutes.
We also recognise that problem gambling can affect anyone, regardless of age, income, or background. It does not reflect personal weakness. If you feel that gambling is beginning to interfere with your daily responsibilities, your relationships, or your finances, we encourage you to use the self-assessment questions further down this page and to contact our dedicated responsible gaming support channel without delay.
Core Responsible Gaming Principles
Six pillars that define how pojk protects every player on its platform
Strict Age Verification
pojk enforces a minimum age of 21 years for all registered players. During the KYC process, every player must submit a valid government-issued identity document — such as a Bangladesh National ID card or passport — confirming they meet this requirement. Accounts that cannot be verified are suspended immediately.
Deposit Limit Controls
Players can set daily, weekly, or monthly deposit limits directly from their pojk account settings. These limits apply across all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 7-day cooling period.
Session Time Reminders
pojk allows you to set play-time reminders that alert you when you have been active for a specified duration. You can configure alerts at 30-minute, 1-hour, or 2-hour intervals. When a reminder triggers, you will be shown a clear on-screen notification giving you the option to continue, take a break, or end your session.
Cooling-Off Periods
If you feel you need a short break from gambling without fully closing your account, pojk's cooling-off feature allows you to pause all gaming and betting activity for a defined period — from 24 hours up to 6 weeks. During this time, your account remains accessible for withdrawal purposes only; all deposit and wagering functions are locked.
Self-Exclusion Programme
For players who need a longer or permanent break, pojk offers a self-exclusion programme. You can apply for exclusion periods of 30 days, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is fully restricted — you cannot log in, deposit, or place bets. Reinstatement after a temporary exclusion requires written confirmation and a mandatory review period.
Dedicated Support Channel
pojk's support team includes staff specifically trained in responsible gaming conversations. If you contact us with a gambling-related concern — whether for yourself or on behalf of a family member — you will be connected to a trained agent who can walk you through the available tools, apply account restrictions immediately, and provide guidance in a confidential, non-judgmental manner.
Your Player Protection Toolkit
Practical tools available to every pojk player — free of charge, activated instantly
Reality Check Dashboard
View a real-time summary of your current session including time elapsed, total wagered, net win or loss position, and number of rounds played. This dashboard is accessible at any time from your account menu and is designed to give you an honest, factual snapshot of your gambling activity.
Account SettingsLoss Limit Setting
In addition to deposit limits, pojk allows you to set a maximum loss threshold per session, per day, or per week. Once your loss limit is reached, the platform will automatically pause your session and prompt you to review your activity before continuing or stopping.
Account SettingsWager Limit Control
Set a maximum stake amount per individual bet or spin across all pojk games, including Pragmatic Play slots, Evolution Gaming live tables, and Spribe Aviator. Wager limits help prevent impulsive high-stakes play and keep your session within a comfortable, pre-planned budget.
Account SettingsActivity Statement Request
At any time, you can request a full statement of your pojk account activity — covering deposits, withdrawals, bonuses, and game history — for any date range. This statement is delivered to your registered email address within 24 hours and can help you maintain a clear picture of your gambling spend.
Via SupportPromotional Opt-Out
Players who prefer not to receive bonus offers, promotional emails, or special event notifications can opt out of all marketing communications at any time. Removing promotional incentives from your experience can be a useful step if you find that bonuses are encouraging you to play beyond your intended limits.
Account SettingsThird-Party Account Restriction
If a family member or trusted person is concerned about your gambling activity, pojk allows a third party — with your consent — to formally request account restrictions on your behalf. Contact our support team at [email protected] to initiate this process. All requests are handled with full confidentiality.
Via SupportSelf-Assessment: Is Gambling Becoming a Problem?
Answering these questions honestly can help you recognise early warning signs. This is not a clinical diagnostic tool, but it is a useful first step in reflecting on your relationship with gambling. If you answer "yes" to two or more of the questions below, we strongly encourage you to contact pojk's support team or reach out to a professional counselling service.
Remember: acknowledging a concern early is a sign of strength, not weakness. pojk's team is here to help — without judgment and with complete confidentiality.
Need immediate help? Contact our responsible gaming team right now at [email protected] or via the 24/7 live chat on the pojk platform.
Do you find yourself spending more money on gambling than you originally planned, or than you can comfortably afford?
Have you ever tried to chase losses — continuing to gamble after losing in order to win back what you have lost?
Has gambling ever caused conflict with family members, friends, or colleagues — or led you to lie about how much time or money you spend on it?
Do you feel anxious, irritable, or restless when you try to reduce or stop gambling, or when you are unable to access the pojk platform?
Have you borrowed money, sold belongings, or neglected financial responsibilities such as rent, bills, or food in order to fund gambling?
Do you find that you need to gamble with larger amounts of money or higher stakes over time in order to feel the same level of excitement?
Has gambling interfered with your work, studies, or day-to-day responsibilities in Dhaka, Chittagong, or wherever you are based in Bangladesh?
Have you previously tried to stop or reduce your gambling but found yourself unable to do so for more than a short period?
If you answered "yes" to two or more questions: Please contact pojk's responsible gaming support team immediately. We can apply account restrictions, connect you with professional resources, and ensure you have the space you need to regain control. You are not alone, and help is available right now.
Recognising the Warning Signs
Problem gambling often develops gradually. Being aware of these early indicators can help you or a loved one take action before the situation becomes serious.
Preoccupation with gambling: Spending excessive time thinking about past sessions, planning the next one, or calculating how to win back previous losses — even during work or family time.
Escalating stakes: Gradually increasing bet sizes or deposit amounts to maintain the same level of excitement or to chase a "big win" that covers previous losses.
Secrecy and deception: Hiding gambling activity from family, minimising how much is spent, or opening secondary accounts to bypass limits already set.
Financial strain: Regularly overdrawing accounts, taking out loans, or asking family members for money — particularly around Eid, Pohela Boishakh, or other festive periods when financial pressure is already higher.
Emotional withdrawal: Mood swings linked to wins or losses, irritability when not gambling, or using gambling as a primary means of escaping stress or personal problems.
pojk's Responsible Gaming Commitments
Beyond providing player tools, pojk holds itself to a clear set of operational responsibilities that are embedded in how we run the platform every single day.
No Marketing to Vulnerable Players
pojk does not send promotional communications to players who have active cooling-off periods, self-exclusion flags, or open responsible gaming support tickets. Marketing suppression is automatic and immediate upon account restriction.
No Misleading Bonus Structures
All pojk bonuses are presented with full wagering requirements clearly stated before acceptance. pojk does not use misleading "free play" or "guaranteed win" language in any promotion.
Proactive Monitoring
pojk's platform monitors player activity patterns for signs of problem gambling behaviour. Where our systems flag unusual patterns — such as rapid session escalation or repeated attempts to exceed set limits — a responsible gaming team member will proactively reach out.
Fast Withdrawal Processing
pojk does not delay or complicate withdrawals as a retention mechanism. Players who wish to withdraw their balance — especially those who have decided to stop playing — can do so quickly and without unnecessary friction via bKash, Nagad, or their preferred payment method.
Get Help — We Are Here for You
pojk's responsible gaming support team operates around the clock. Reaching out is always the right decision.
Contact pojk's Responsible Gaming Team
Whether you want to set a deposit limit, activate a cooling-off period, apply for self-exclusion, or simply talk through a concern, our team is ready to help — right now, in plain English, with complete confidentiality. No judgment. No delay. Just practical support from people who genuinely care about your wellbeing.
Play Smart. Play Safe. Play pojk.
Gambling is best enjoyed as a leisure activity with clear limits in place. Explore our games, review our FAQ, or log in to your pojk account to manage your responsible gaming settings today.