pojk Privacy Policy
At pojk, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player based in Bangladesh. We are committed to transparency and to handling your information with the highest standards of care.
Our Privacy Commitments
Six core principles that define how pojk approaches the protection of your personal information
End-to-End Encryption
Every data transmission between your device and pojk's servers is protected by SSL/TLS encryption. Whether you are logging into your pojk account, making a bKash deposit, or submitting KYC documents, your data travels over a fully encrypted connection.
No Third-Party Data Sales
pojk does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances. Data shared with third parties is limited strictly to service providers who are contractually obligated to protect it.
Purpose Limitation
pojk collects only the data that is necessary to provide and improve our services. We do not collect data speculatively. Every data point we hold serves a defined purpose — account management, payment processing, fraud prevention, or regulatory compliance.
Full Transparency
This Privacy Policy gives you a complete picture of pojk's data practices. We do not use hidden data collection mechanisms. If our practices change in a material way, we will notify registered players by email before those changes take effect.
Your Data, Your Control
pojk respects your right to access, correct, and — where applicable — request deletion of the personal data we hold about you. You can exercise these rights at any time by contacting our support team at [email protected].
Secure Data Storage
Player data is stored on secured servers with access restricted to authorised pojk personnel only. We apply industry-standard access controls, logging, and monitoring to prevent unauthorised access, disclosure, or modification of personal records.
Introduction
This Privacy Policy ("Policy") describes how pojk ("pojk", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who access and use the pojk platform at https://pojk.ws, including all associated games, betting markets, payment services, and support channels.
pojk is committed to protecting your privacy and to processing personal data in a manner that is transparent, fair, and consistent with applicable data protection standards. By registering an account with pojk or by continuing to use the pojk platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
Please note: This Policy should be read alongside pojk's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your use of the pojk platform. If you have questions about any aspect of this Policy, please contact us at [email protected] before using the platform.
Data We Collect
pojk collects personal data through several channels, including account registration, identity verification, payment processing, and your ongoing use of the platform. The categories of data we collect are detailed below.
2.1 Registration Data
When you create a pojk account, we collect the information you provide during the registration process, including:
- Full legal name
- Date of birth (to verify that you are 21 years of age or older)
- Residential address (including city — Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh)
- Email address
- Mobile phone number
- Chosen username
2.2 Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to verify player identity, pojk may request:
- A copy of a government-issued photo identity document (National ID card, passport, or driving licence)
- Proof of residential address (utility bill, bank statement, or similar document dated within 90 days)
- Proof of payment method ownership (e.g., screenshot of bKash account showing your registered mobile number)
- A selfie photograph holding your identity document, in certain high-risk verification scenarios
2.3 Financial Data
When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, pojk receives transaction reference data sufficient to confirm and reconcile payments. pojk does not store full card numbers or mobile banking PINs — these are handled directly by the respective payment providers.
2.4 Gameplay & Activity Data
pojk automatically records data relating to your use of the platform, including:
- Games played, bets placed, and wager amounts
- Bet outcomes, win/loss history, and session duration
- Bonus offers claimed and wagering progress
- Sports betting selections and settlement data
2.5 Technical & Device Data
pojk's servers automatically collect technical information when you access the platform:
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser version
- Referring URL and pages visited within pojk
- Session timestamps and duration
- Cookie identifiers (see Section 6)
2.6 Support Communications
When you contact pojk's support team via live chat or email, we retain records of those communications — including the content of messages, timestamps, and resolution outcomes — for quality assurance, training, and dispute-resolution purposes.
How We Use Your Data
pojk uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, username, email |
| Age and identity verification (KYC) | Date of birth, identity documents, selfie |
| Processing deposits and withdrawals | Financial data, payment method details |
| Fraud prevention and security monitoring | IP address, device data, gameplay patterns |
| Providing and improving platform services | Gameplay data, session data, technical data |
| Responsible gaming monitoring | Gameplay data, deposit history, session duration |
| Customer support and dispute resolution | Support communications, account data |
| Sending service-related communications | Email address, mobile number |
| Compliance with legal obligations | All categories as required by law |
pojk does not use your personal data to serve third-party advertising. Where pojk sends you promotional communications about bonuses or new games, these are sent only to registered pojk players and relate exclusively to pojk's own services. You may opt out of marketing communications at any time by contacting support.
Legal Basis for Processing
pojk processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil the contract between you and pojk — including account management, payment processing, and delivering games and betting services.
- Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering checks, age verification, and record-keeping obligations.
- Legitimate interests: Processing carried out for pojk's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and interests.
- Consent: Where pojk relies on your consent as the legal basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Sharing & Disclosure
5.1 Service Providers
pojk shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and similar studios), identity verification service providers, and cloud infrastructure and hosting partners. All such providers are contractually bound to process personal data only on pojk's instructions and to maintain appropriate security standards.
5.2 Legal & Regulatory Disclosure
pojk may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, court order, or regulatory directive. pojk will, where legally permissible, notify affected players of such disclosures.
5.3 No Sale of Data
pojk does not sell, rent, or trade personal data to third parties for their own commercial purposes. This commitment is absolute and applies regardless of the commercial value of the data in question.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of pojk's business or assets, personal data held by pojk may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to data processing practices that may result.
Cookies & Tracking Technologies
pojk uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. pojk uses the following categories of cookies:
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your pojk session. These cannot be disabled without preventing the platform from working correctly.
- Functional cookies: Used to remember your preferences, such as language settings and layout choices, to provide a more personalised experience.
- Analytical cookies: Used to understand how players navigate and use the pojk platform, helping us identify performance issues and prioritise improvements. Data collected through analytical cookies is aggregated and does not identify individual players.
- Security cookies: Used to detect and mitigate fraudulent activity, bot traffic, and suspicious login patterns.
You can manage or disable cookies through your browser settings. Please be aware that disabling cookies may affect the functionality of the pojk platform, including your ability to remain logged in during a session.
Data Retention
pojk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. The following retention periods apply as a general guide:
- Account and registration data: Retained for the lifetime of the account and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
- KYC documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
- Gameplay and betting records: Retained for a minimum of 3 years from the date of the relevant session or wager.
- Support communications: Retained for 2 years from the date of the most recent interaction, unless longer retention is required for dispute resolution.
- Technical and device data: Retained for up to 12 months from collection, unless required for ongoing security or fraud investigations.
Following the expiry of the applicable retention period, pojk will securely delete or anonymise personal data in a manner that prevents recovery or reconstruction.
Data Security
pojk implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between players and pojk's servers
- Encrypted storage of sensitive personal data, including identity documents and payment information
- Role-based access controls limiting data access to authorised personnel on a need-to-know basis
- Regular security assessments and penetration testing of the pojk platform
- Audit logging of all access to personal data records
- Staff training on data protection and information security best practices
Security incident reporting: If you believe your pojk account has been compromised, or if you become aware of a potential security vulnerability on the pojk platform, please contact us immediately at [email protected]. Our security team operates 24/7 and will respond within the hour to all verified security concerns.
While pojk takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for protecting your own pojk login credentials and for ensuring that any device you use to access pojk is appropriately secured.
Your Rights
As a player on the pojk platform, you hold a number of rights in relation to your personal data. pojk is committed to facilitating the exercise of these rights promptly and without undue complication.
Right of Access
You have the right to request a copy of the personal data pojk holds about you and to receive information about how it is being used.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data held in your pojk account records.
Right to Erasure
In certain circumstances, you may request deletion of your personal data. This right is subject to pojk's legal retention obligations.
Right to Restriction
You may request that pojk restricts processing of your data in specific circumstances, such as while a correction request is being verified.
Right to Portability
Where technically feasible, you may request that pojk provides your personal data in a structured, machine-readable format.
Right to Object
You may object to processing carried out on the basis of pojk's legitimate interests, including direct marketing communications.
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request. pojk will acknowledge receipt within 3 business days and aim to resolve all requests within 30 days.
Children's Privacy
The pojk platform is strictly intended for adults aged 21 years and above. pojk does not knowingly collect personal data from individuals under the age of 21. If pojk becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be permanently closed.
Parents or guardians who believe that a minor may have registered a pojk account should contact us immediately at [email protected]. pojk takes under-age gambling extremely seriously and cooperates fully with responsible gaming authorities and family protection organisations.
International Data Transfers
pojk operates with server infrastructure and service providers that may be located outside of Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, pojk ensures that appropriate safeguards are in place prior to the transfer. These safeguards may include contractual data protection clauses with the receiving party, or reliance on the receiving party's binding corporate rules where applicable.
By using the pojk platform, you acknowledge that your personal data may be transferred and processed in countries outside Bangladesh as described in this section, subject always to the protections outlined in this Policy.
Third-Party Services & Links
The pojk platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While pojk selects these partners carefully and requires them to maintain appropriate data protection standards, their own privacy practices are governed by their respective privacy policies, for which pojk accepts no responsibility.
The pojk website does not contain links to external third-party websites. All content and navigation on pojk remains within the pojk platform. This Policy does not apply to any third-party websites that you may access independently.
Updates to This Policy
pojk reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent update is displayed at the top of this document.
Where updates are material — meaning they meaningfully affect your privacy rights or the way pojk processes your personal data — pojk will provide at least 7 days' advance notice to all registered players via email prior to the changes taking effect. Non-material updates (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be published without prior notice.
Continued use of the pojk platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you should cease using the pojk platform and contact support to arrange account closure.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pojk handles your personal data, please reach out to our dedicated support team using the contact details below. All privacy-related enquiries are treated with strict confidentiality and are handled by appropriately trained staff.
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week via the pojk platform
Response Time: Privacy enquiries acknowledged within 3 business days; resolved within 30 days
pojk is committed to resolving all privacy-related concerns fairly and transparently. We welcome feedback on this Policy and will continue to improve our data practices in line with best standards and the expectations of our players across Bangladesh.
Have a Privacy Question?
Our support team is available around the clock to address any data or privacy concerns. You can also explore our FAQ, review our full Terms & Conditions, or head to pojk Casino to enjoy our games with confidence.